The APUA Water Business Unit is advising customers that there has been an increase in reported leaks across the network. This is largely due to the demands being placed on an aged pipeline system as we continue to deliver higher volumes of water to meet national needs.

We wish to reassure customers that water production is not a challenge at this time, with average daily production exceeding 9 million imperial gallons. However, we are fully aware of the realities of a network that has been in place for decades and will require time, planning, and significant investment to modernise.

Our teams remain actively engaged in identifying and repairing leaks, advancing pipeline upgrade projects, and closely monitoring production and distribution across the system.

In addition, several important improvements are progressing behind the scenes. These include the introduction of a Supervisory Control and Data Acquisition (SCADA) system to enhance remote monitoring and control, the expansion of storage capacity, ongoing refurbishment of a storage tank at Crabbs, and preparations for the installation of a new 3.2 million imperial gallon reverse osmosis plant at the former Tango site in Crabbs.

While we understand that service disruptions can be inconvenient, we want to assure our customers that we remain committed to providing a reliable water supply and improving the overall system.

In the interim, customers are encouraged to support these efforts by practising water conservation and storing adequate supplies where possible.

We thank you for your patience, continued support, and understanding.