Karen Wong of Sandals Grande Antigua has been named the recipient of the 2025 WOW Factor Award for Hospitality and Tourism.

The award recognizes individuals who demonstrate exceptional service and contribute to creating memorable experiences within Antigua and Barbuda’s tourism industry.

According to the organizers, Wong has built her career around delivering outstanding guest experiences while showcasing the warmth, culture, and beauty of Antigua and Barbuda to visitors from around the world.

They said Wong believes excellent customer service extends beyond meeting expectations, emphasizing the importance of attention to detail, genuine hospitality, and anticipating guests’ needs to create lasting memories.

Wong also said the WOW Factor Awards recognize individuals who consistently deliver exceptional service while encouraging others to strive for excellence across the hospitality industry.

The organizers congratulated Wong on the achievement, commending her professionalism and dedication to service, which they said continues to strengthen Antigua and Barbuda’s reputation as a leading tourism destination.

This article was originally published by Antigua News Room. Read the original article here: Karen Wong Honoured with 2025 WOW Factor Award for Hospitality and Tourism.