Saint Lucia Daily Post photo

Passengers travelling with LIAT Air on Monday complained of hours-long delays, poor communication and inadequate customer service after flights from St Kitts to destinations including Trinidad and Tobago and Saint Lucia were disrupted.

Travellers said they received little or no information from airline representatives despite repeated inquiries, with some waiting more than five hours at the airport. Several also criticised the airline for failing to provide meals or refreshments during the delays.

One passenger said a flight scheduled to depart at 9 a.m. had still not left by early afternoon, while another travelling to Saint Lucia said passengers were forced to seek updates themselves after no announcement was made about the delay.

Some travellers said the disruption affected work commitments and tarnished what had otherwise been enjoyable visits to the St Kitts Music Festival. One passenger reported being stranded overnight in Antigua after an eight-hour delay, describing the airline’s communication as “non-existent.”

Unconfirmed reports suggested the delays may have been linked to documentation issues affecting refuelling in St Kitts, though the claims have not been independently verified.

Up to publication, LIAT 20 had not publicly commented on the complaints or provided an official explanation for the operational delays.

This article was originally published by Antigua News Room. Read the original article here: LIAT Passengers Left Stranded for Hours as Communication Breaks Down.