Dear editor,

. Kindly permit me space for you to add my story on your page.

Let me start by saying although I may not agree with how some people handle things, especially in the public eyes, I do understand where they’re coming from.

Antigua Commercial Bank has being taking the piss of me for more than a month now.

On the 26th of June 2026 I used my card for a pre-authorization charge at an establishment. By the 01st of July that charge was reversed. I gave it up to the Friday expecting to see the funds back in my account, nothing. Now since the 3rd of July I have been calling ACB’s customer service line and as I’m writing this no one has answered. I made contact with the establishment and the accounts department reassured me the reverse transaction was successful. They had no reason to lie.

I finally decided on the 21st July to ask a question from someone associated with the bank because at that point it was only a day away to make 3weeks from when the transaction took place.

The person explained that because alot of people used to do charge back, a notice from the establishment would be needed to say they no longer wanted to complete the charges, or I’d have to wait 30 days before the system automatically reverses the charges and the money is released back to the account. I got an email that same day, forwarded it to the relevant person. Received a response the 28th July that it should be completed by end of day July 29th. 🤔🤔🤔🤔

Fast forward to August 01st. The transaction is still pending on my account. Went to the bank the 7th August, STOOD IN LINE FOR THE BETTER HALF OF 2HOURS. Went the lady at the counter checked, realized the time frame she made a call. She was told that a supervisor will be contacted about the matter but because there’s a “backlog” there’s no guarantee anything will be done the day. All I saw was red. Now if the system is automatic, why am I currently still waiting 1 month and 11 days for MY money?

If i was solely depending on that money what do I tell my child she has to wait to eat? Do I tell Apua not to cut my electricity? Transport board should renew my drivers license because the bank has an upgrade going on as I was told since June? Or I’ll just tell the gas station attendant to give me free gas? None of these businesses would care, that’s actually not their problem. Now if it is i had a loan and was only 1 day late for payment, the interest would be automatic.The system would be working then right? Why does it always seem that the system works against customers? This is a Debit, not credit card transaction. Why do I have to wait to get back the money I worked for? MY MONEY. MY $955.59. I will be going back in a couple days and things are not going to go as smooth as it did the first time.This is utter bull crap@antiguacommercialbank NEEDS to do better.

This article was originally published by Antigua News Room. Read the original article here: LETTER: Antigua Commercial Bank has being taking the piss of me for more than a month now..