— The Antigua and Barbuda Investment Authority (ABIA) invites individuals, businesses and organizations to participate in its upcoming customer service training workshop, “
From Challenge to Opportunity: Mastering the Fundamentals of Great Customer Service.
”
This practical, interactive workshop is designed to help participants understand why customer service breaks down and how to improve the overall customer experience. Through real-world examples, group exercises and role-playing activities, participants will learn how to identify service gaps, establish clear standards, communicate effectively and respond when service issues arise.
Topics will include the common causes of service breakdowns, building strong operating foundations, customer service standards, staff training, accountability and recognition, service recovery, and the role of leadership in creating a culture of excellence.
Participants will leave with practical tools and strategies that can be applied immediately within the workplace. Employers are encouraged to register their teams to strengthen service delivery, improve customer satisfaction and build a lasting culture of service excellence.
Who Should Attend:
• Business owners
• Entrepreneurs
• Manager
• Supervisors
• Customer service representatives
• Frontline and Administrative Employees
•Anyone responsible for delivering or improving customer service
Workshop Details:
Date:
October 22
nd
, 2026
Time:
5:00 PM – 7:00 PM
Location:
Inland Revenue Department
Facilitator:
Garfield Joseph, MBA
Registration:
https://forms.gle/atm5zysm75QTby8y6
Cost:
$200 XCD per person
Individuals and employers are encouraged to register early, as spaces are limited. For additional information please call ABIA at
468-4077
or email ABIA at
myb@ab.gov.ag
.
This article was originally published by Antigua News Room. Read the original article here: ABIA to Host Customer Service Training Workshop.