Warning Issued Over Rising Bank Account Scams in Antigua: Public Urged to Stay Vigilant

Fraud: Account Compromise / Top-up Scam.

The public is strongly advised to immediately heighten vigilance in response to increased reports of fraudulent activities targeting bank accounts.

Criminals are actively accessing individuals’ accounts through online banking platforms after they are tricked into disclosing personal and financial information via text messages, emails, and phone calls. Consequently, account balances are drained by several transfers and top-up transactions (top-up scam) to unknown individuals without their knowledge.

The common tactics identified include:

• Smishing attacks: Fake text messages claiming that your account has been suspended, placed on hold, or is under review; urging you to click a link to “restore access.”

• Phishing attacks: Emails or phone calls from individuals impersonating representatives of your bank or telecommunications provider (e.g. FLOW/DIGICEL/APUA), requesting your passwords, one-time passcodes, or security question answers.

The public MUST protect themselves from these schemes. I urge you to follow these safety tips:

a. If messaged, do not click any link in texts or emails; delete it. Always Use your bank’s official app or website to access your accounts.

b. If someone calls asking for personal info, hang up immediately. Call your bank or telecommunications provider yourself to verify the call and issue.

c. Never give out one-time codes, passwords, or security answers even if they claim to be from your bank or telecommunications provider.

d. If you’ve clicked a link or shared any information, report it to your bank immediately. Be honest (put emphasis on this) because this helps them understand how the fraud occurred and take quick action to protect your account and Stop the fraud.

e. Secure your devices and ensure that they are password protected.